HR, Trade Unions and Line Managers: The Golden Triangle of Conflict Resolution

In this PrOPEL Hub webinar, Jez Stewart (Prospect Union), Caroline Sandy (ACAS) and Debbie Sanders (Make Work Better) discuss approaches and benefits to developing high-trust relationships between HR, Trade Unions and Line Managers

Line Managers, Trade Union representatives and HR constitute the “golden triangle of conflict resolution.” Nevertheless, working together is not always easy nor fruitful, and could even add to the conflict. In this webinar, Jez Stewart (Prospect Union), Caroline Sandy (ACAS) and Debbie Sanders (Make Work Better) take a practical look at the benefits of developing high-trust relationships between these three key stakeholders. They offer key insights into how these relationships work and what can be done to get the most out of them. The conversation centers around three main topics:

1. What are the benefits of Trade Union representatives and HR working closely to resolve disputes?

2. The challenges and what goes wrong – why do HR, TU reps and Line Managers distrust each other?
3. How do we overcome those challenges?

The conversation ended with 7 important takeaways.