Kevin and Colin discuss how focussing on job quality can help businesses and workers be ready to tackle new challenges, even in a crisis. They offer evidence-based insight and guidance on the importance of employee engagement and wellbeing for productivity, performance and innovation in business.
Key points from the discussion:
- Colin says that the COVID-19 crisis will challenge each business to change how they organise work, so, as part of this necessary redesign, why not build in practices that support engagement and wellbeing?
- Kevin outlines the different approaches businesses can take to tackle this re-design, e.g. by training managers and building team cohesion through social contact and group activities.
- Colin and Kevin finish by suggesting that ‘job crafting’ – where workers are given the resources and support to improve the quality of their own jobs – can become part of everyday processes to improve business.
Referenced in video:
Lindsay C., Stewart, R., Findlay, P., Maguire, R., Scholarios, D., and McQuarrie, J. (2019) NHS Scotland Staff Experience and Continuous Improvement Model: Research Into Implementation