Managers play a critical front-line role in dealing with challenging situations and confronting problems in the workplace.  Making sure that managers have the right skills to proactively tackle emerging problems and conduct high quality conversations with their team can deliver real benefits for an organisation in terms of productivity and performance.

This blog series will feature a range of diverse views from academics, practitioners and policy-makers on the links between managerial capability, the way that organisations in the UK manage workplace conflict and the impact this has on productivity. The series will provide key insights to support development of more effective responses to this crucial issue.

December 2020

Professor Richard Saundry will share insights from research on the links between managerial capability, the management of conflict and organisational productivity and what it might mean for businesses.

The CIPD’s Rachel Suff will explore how organisations can boost management capability to better resolve conflict at work.

January 2021

Dr Daría Hernandez and Prof Jeremy Dawson from Sheffield University will offer practical tips for managers to foster better team communication and participation.

Susan Clews, Chief Executive, will be writing about the lessons from Acas research into this important topic.

February 2021

Professor Peter Urwin from the University of Westminister will measure the cost of workplace conflict to employers.

Sue Ferns, Senior Deputy General Secretary of PROSPECT and Chair of Unions21 will provide a trade union perspective on the importance of managerial capability.

Kate Cooper, Head of Research, Policy and Standards at the Institute for Leadership and Management will look at the importance of taking a coaching approach in building the skills and confidence of managers.

April 2021

Dr Samuel Farley from Leeds University will look at the impact of cyberbullying within the workplace and proactive steps employers can take to prevent it.