In this PrOPEL Hub video, our expert panel share key insights on utilising mediation to effectively resolve conflict that can be directly applied in the workplace.
Mediation can help to restore and rebuild employment relationships and offers a more efficient way of handling many workplace conflicts than poorly designed and unwieldy disciplinary and grievance procedures. Developing mediation capacity can also change the way that problems are handled and encourage early and informal approaches to resolution. However, despite often being sold as a panacea, mediation is not an alternative to good, basic management practice. When used badly, mediation can lead to more problems and undermine confidence and take-up.
In this PrOPEL Hub video, our experts share key insights on utilising mediation to effectively resolve conflict that can be directly applied in the workplace. Rachel Suff, CIPD; Caroline Sheridan, Civil Mediation Council and Terry Duffy, NW Area Director of Acas focus on how we can make the most of mediation – for organisations, employees, managers and HR. This event is chaired by Professor Richard Saundry, leading academic authority on the management of discipline, grievance and workplace conflict.